Return & Refund Policy

At Bellegracepk, customer satisfaction is important to us. We aim to provide quality beauty, cosmetics, skincare, hair care, fragrance, and personal care products. If you receive an incorrect, damaged, or defective item, please review the policy below.

Return Eligibility

A return or exchange may be accepted if:

• You received the wrong product.

• The product arrived damaged or defective.

• The product is unopened, unused, and in its original condition.

• The original packaging, labels, seals, and accessories are intact.

• The return request is submitted within the allowed return period.

For hygiene and safety reasons, opened, used, tested, or unsealed beauty and personal care products cannot normally be returned or exchanged.

Return Timeframe

Customers should contact us within 7 days of receiving the order to request a return or exchange.

Requests submitted after 7 days may not be eligible for return or exchange.

Non-Returnable Products

The following items are generally not eligible for return:

• Opened or used cosmetics

• Used skincare or hair care products

• Opened perfumes or fragrances

• Products with broken or removed seals

• Items damaged due to customer misuse

• Products without original packaging

• Clearance or final-sale items, where clearly stated

• Products returned after the applicable return period

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us as soon as possible and provide:

• Your order number

• Clear photos of the product

• Photos of the packaging

• A short description of the issue

We may also request a short unboxing video where necessary to verify the claim.

Once the issue is verified, we may offer a replacement, exchange, store credit, or refund depending on the circumstances.

Exchange Policy

Eligible products may be exchanged subject to product availability.

If the replacement product is unavailable, we may offer another suitable product, store credit, or a refund where applicable.

Any price difference between exchanged products may need to be paid by the customer.

Refunds

Once the returned product is received and inspected, we will notify you regarding the approval or rejection of your refund.

If approved, the refund will be processed through the original payment method where possible or through another agreed payment method.

Processing time may vary depending on the payment provider or banking service.

Shipping Charges

Original shipping charges are generally non-refundable unless the return is due to an error by Bellegracepk, such as receiving an incorrect or damaged product.

If the return is due to a change of mind or customer-related reason, return shipping charges may be the responsibility of the customer.

Order Cancellation

If you wish to cancel an order, please contact us as soon as possible.

Orders that have already been processed or dispatched may not be eligible for cancellation.

If the order has already been shipped, the applicable return conditions may apply.

Change of Mind

Due to hygiene and safety considerations associated with beauty and personal care products, returns based solely on change of mind may only be accepted if the product is completely unopened, unused, sealed, and in its original condition.

Acceptance of such returns remains subject to inspection and approval.

Product Reactions or Suitability

Beauty, cosmetic, skincare, and fragrance products may react differently depending on individual skin type, sensitivity, allergies, and personal preferences.

Returns or refunds may not be accepted solely because a product did not suit your skin, fragrance preference, hair type, or personal expectations.

Customers are encouraged to review ingredients and product details before purchase and perform a patch test where appropriate.

Return Inspection

All returned products are inspected before a refund or exchange is approved.

We reserve the right to reject a return if the product:

• Has been opened or used

• Is missing original packaging

• Has damaged seals

• Has been altered or misused

• Does not meet our return conditions

Contact Us

To request a return, exchange, or refund, please contact us through the contact information provided on Bellegracepk.

Please include your order number and relevant details so our team can assist you efficiently.

Bellegracepk

Phone: 03128119050

Email: bellegracepk@gmail.com